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EU Shipping Improvements

Here at Foundation, we strive to ensure that every step of our customer journey is exceptional. This, of course, includes the things you see, feel and experience, like our beautiful hardware and thoughtfully designed software, but also extends to the often overlooked aspects like the shipping and unboxing experience.

Being a U.S based company that ships globally, we are all too familiar with the headaches sometimes faced by our customers that reside outside of the U.S. Namely shipping costs, shipping times and unexpected taxes. That’s why we’re thrilled to announce that, starting October 2024, orders placed from within the European Union (EU) will be fulfilled from our dedicated distribution center, Bitcoin Brabhant.

Bitcoin Brabhant is a long established and well respected company that has been an official reseller of Foundation hardware for a number of years. Today’s announcement further cements our relationship to bring a more seamless experience for our EU-based customers. Bitcoin Brabhant share our passion for furthering Bitcoin adoption through open source hardware and software and crucially, are just as critical about handling customer data as we are.

What this Means for You

  1. Faster Delivery Times – With our EU distribution center, we can process and ship your orders from within the region. This means quicker delivery times, allowing you to receive your items sooner.
  2. Affordable Shipping Costs – Shipping from the EU costs us less, and we’re delighted to pass those savings on to you. You can expect lower shipping fees when placing your orders, making your experience not just faster, but also more budget-friendly.
  3. Reduced Customs Delays – Navigating customs can be a hassle, but with our new setup, you’ll experience fewer delays. The more relaxed import laws when shipping within the EU mean that your packages can sail through customs and land in your hands without holdups.
  4. Clear and Transparent Fees – One of the biggest headaches of online shopping has been surprise customs fees upon delivery. We’ve addressed this concern by ensuring that all import taxes and duties are calculated and paid at checkout. What does this mean for you? Simple: no unexpected charges when your package arrives. You can shop with confidence, knowing exactly what you’re paying at checkout time.

Your Privacy Matters

We recognize that data privacy is a critical concern for our customers, and we know that Bitcoin Brabhant shares this commitment. As our dedicated distribution partner, they adhere to strict data protection standards to safeguard your information. Once your package is shipped, all customer data is permanently deleted from their systems, ensuring your personal information is not stored or used beyond the necessary processing window. For more details on how Bitcoin Brabhant handles your privacy, we invite you to review their privacy policy, which outlines their practices and commitments to protecting your data.

We’re Here to Help

Your satisfaction is our priority, and we’re committed to providing excellent support. If you have any questions or concerns about this new shipping process, be it about delivery times, import duties, or anything else, our customer service team is ready to assist you. Reach out via our contact page, and we’ll be happy to help!