“An excellent, patient, effective teacher. Money well spent.”
A helping hand through your bitcoin journey
Self custody can be intimidating, especially if you are new to Bitcoin.
Concierge is a personalized 60-minute onboarding session for your Passport.
Christopher W.
This concierge set up adds so much value. I’m fairly technical and could do it myself, but it’s simply worth it to make sure. Ben is a great help.
Jacqueline T.
Ben was patient, provided clear instructions, got the job done, was pleasant to talk to. I wish EVERY Bitcoin aficionado provided this level of concierge service. It is worth every penny.
Nathanial M.
Ben was an excellent, patient, effective teacher. Money well spent.
Bitcoin Self Custody in Four Simple Steps
Step 1
Receive an email to schedule your Concierge session.
Step 2
Meet one of our Bitcoin experts in a private video call.
Step 3
Learn to set up your Passport and use Bitcoin.
Step 4
Email us with priority support for follow-up questions.
Get to Know Your New Hardware Wallet
Setup
Learn about Passport’s features, then unbox and set up your device.
Backups
Prevent loss of your Bitcoin by creating multiple robust Passport backups.
Connect
Connect Passport with Envoy or other compatible software wallet of your choosing.
Send & Receive
Withdraw your Bitcoin from an exchange or send from an existing wallet.
Frequently Asked Questions
Concierge
Got a question about our Concierge service? You'll find the answer here.
Who is the concierge service for?
Our concierge service is for any customer that would like the help and guidance of an expert when setting up their Passport. It can also be for more advanced Passport users that want to explore the more advanced features of the device, but would again like some expert guidance when doing so.
Do I have to purchase the service at the same time as a device?
No, you can purchase our concierge service at any time by using the ‘Book Now’ button on this page.
How do I schedule my call after purchase?
You’ll receive an email prompting you to schedule your call. If you purchased the service alongside a device, please wait until the device arrives before booking your concierge call.
Will there be call times available in my timezone?
More than likely yes, but if you are unable to find a suitable time slot when booking, please reach out to us and we’ll attempt to schedule you in at a time more suitable for you.
Something has come up and I need to reschedule my call. How do I do this?
Contact us stating your order number, name used when booking and a preferred date/time to reschedule your call. Wherever possible, please carry out rescheduling at least 48 hours before your appointment.
What do I need to do to prepare for my concierge call?
You will need:
- A computer to join the call from. No apps or accounts required, simply click the link in your confirmation email and it will open in a web browser
- Your phone with the Envoy app installed
- Passport and all accessories contained inside the box
- 60 minutes of your time in a calm and quiet environment
- A list of questions you’d like answering
Do I need a Passport hardware wallet to schedule a concierge call?
Yes you do. These calls are designed to help customers get set up with their own secure self-custody solution using Passport and Envoy.
Do I have to be on camera during the call?
Not at all. The calls are primarily ran using voice only, on our self-hosted private call server, but you are welcome to turn on your camera if you’d like to.
I have another question that is not answered here.
No problem, please reach out to us and we’d be happy to help.
Start your
Journey Today
Interested in Bitcoin self custody but hesitant to take the first step?
Book your Concierge session today!