Self custody can be intimidating, especially if you are new to Bitcoin.
Concierge is a personalized 60-minute onboarding session for your Passport.
Receive an email to schedule your Concierge session.
Meet one of our Bitcoin experts in a private video call.
Learn to set up your Passport and use Bitcoin.
Email us with priority support for follow-up questions.
Learn about Passport’s features, then unbox and set up your device.
Prevent loss of your Bitcoin by creating multiple robust Passport backups.
Connect Passport with Envoy or other compatible software wallet of your choosing.
Withdraw your Bitcoin from an exchange or send from an existing wallet.
Got a question about our Concierge service? You'll find the answer here.
Our concierge service is for any customer that would like the help and guidance of an expert when setting up their Passport. It can also be for more advanced Passport users that want to explore the more advanced features of the device, but would again like some expert guidance when doing so.
No, you can purchase our concierge service at any time by using the ‘Book Now’ button on this page.
You’ll receive an email prompting you to schedule your call. If you purchased the service alongside a device, please wait until the device arrives before booking your concierge call.
More than likely yes, but if you are unable to find a suitable time slot when booking, please reach out to us and we’ll attempt to schedule you in at a time more suitable for you.
Contact us stating your order number, name used when booking and a preferred date/time to reschedule your call. Wherever possible, please carry out rescheduling at least 48 hours before your appointment.
You will need:
Yes you do. These calls are designed to help customers get set up with their own secure self-custody solution using Passport and Envoy.
Not at all. The calls are primarily ran using voice only, on our self-hosted private call server, but you are welcome to turn on your camera if you’d like to.
No problem, please reach out to us and we’d be happy to help.
Interested in Bitcoin self custody but hesitant to take the first step?
Book your Concierge session today!