Support for all bitcoiners
One of the beautiful things about Bitcoin is that it attracts people from all walks of life, each with differing time constraints, skill sets and learning preferences. At Foundation, we pride ourselves on producing beautiful devices that are both secure and intuitive. To compliment our hardware we also strive to provide support options that cater to our diverse user base. In a recent blog post, we covered some of the ways in which we try to do this, including a catalogue of videos detailing everything from getting started with Passport, to creating your own sovereign multisig wallet with Specter Desktop. We also have a documentation website, email support, online live chat, and a vibrant Telegram community chat.
We recently announced our stunning new hardware wallet, Passport Batch 2, and its new mobile app Envoy. Our original Founder’s Edition Passport is already easy to set up and pair with a software wallet, but with the addition of an improved user interface (also coming to the Founder’s Edition) and our tailor made companion app, we have taken that ease-of-use to the next level. But we still thought we could do more…
Introducing concierge setup
Launching alongside the new Passport Batch 2 and Envoy, we are proud to announce the launch of our 1-on-1 support service, Concierge Setup. We created this service after realizing that no matter the thoroughness of our documentation, video guides and community, some users find great value in a more personalized touch. We think the ability to have someone on-hand who is experienced and has completed this task a thousand times over is an incredibly valuable option.
Our Concierge Setup service gives you direct access to our in house Bitcoin and Passport expert for a 1 hour call for your own personalized Passport onboarding experience. There is no requirement for you to be on camera or share any personal information throughout the call. During your Concierge call (which takes place via our own private Jitsi meeting server), you will learn how to:
- Set up and configure Passport
- Update Passport’s firmware
- Backup your private keys to microSD and/or seed words
- Pair Passport with Envoy (or an alternative software wallet of your choosing)
- Send and receive to and from your cold storage
- You’ll also have the opportunity to ask any related questions to learn more about Passport and best practices
Concierge booking
Booking Concierge Setup is simple, just head to foundationdevices.com/passport and add the item to your cart (further down the page). Alternatively, we’ll ask if you want to purchase the service alongside your Passport order.
When your Passport ships, you’ll receive an email invite to our booking page where you can choose a date and time to suit you.
After choosing your time slot, leave your name (or pseudonym) and email address for the invite to be forwarded to.
You’ll then get a confirmation with all of the meeting details (this will also be emailed to you). The booking tool also has functionality to automatically add the booking to your chosen calendar software.
And that’s it – our Bitcoin expert will be ready and waiting at the time of the meeting to help you progress along your journey to Bitcoin sovereignty!
Finally, Concierge Setup isn’t just for brand new Passport users. If you already have a Founder’s Edition but think you might benefit from some personalized instruction to get the best from your device, book a session! Need help with creating a multisig wallet using Sparrow Wallet and Passport? Book a session! Want to review your security practices with an experienced Bitcoiner – book a session! If you’ve already purchased Concierge Setup and have not received a booking link, fear not, all booking emails will be sent out when we ship Passport Batch 2 next month.